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Information

FAQ

Our hotel is here to answer your questions. Find the answers you need from among our frequently asked questions, like check-in and check-out times, pet policy, events and much more.

Which languages do your reception staff speak?

We will welcome and advise you in French, English, Italian, Spanish, Portuguese and Russian, with that inimitable Parisian accent naturellement!

What are the advantages of booking via your website?

Booking directly on our website guarantees you the best possible rates. In addition, this way, Adèle & Jules staff will really be able to do their very best to meet your special requirements, such as a room with a balcony, shower or bath. Besides, our special offers, are available only on our website, From you to us, we believe in the advantages of ‘thinking local’, which is one of the core values of our hospitality ethos.

Can I bring forward my departure date during my stay?

Please let us know 48 hours ahead of time for an early departure. If you decide to live less than 48 hours ahead of time, you will be charged for one night.

How do I cancel or change my reservation?

Your booking confirmation contains information on how to cancel or change your booking. Please contact us for assistance in helping you plan your journey, even if you’re not entirely sure of your itinerary. bonjour@hoteladelejules.com

Can I leave my luggage at the hotel before check-in or after check-out?

The Adèle & Jules left luggage facility means that you can leave your bags and cases upon arrival before 2pm or after you have checked out. Further, if you are away for a few days, we will look after your luggage in our left-luggage room while you’re away.

Can I use the early check-in and late check-out facilities?

If you wish to arrive before 2pm or leave after midday, please submit your request and we will do our utmost to oblige. However, we cannot guarantee that your room will be available after these times, so please let us know as soon as possible so that we can make thee necessary arrangements to meet your requirements.

Is the area lively?

Although the hotel is tucked away in a private road, you are literally just a stone’s throw from the distractions that the Grands Boulevards has to offer, in the way of French ‘bistronomy’, terraces full of life, cinemas and theatres, which make this area so vibrant and attractive. Feel free to ask our staff to recommend the best places to go, as the fancy takes you.

Is the hotel located in a safe area?

The Adèle & Jules is situated in an extremely tranquil part of Paris, in a quiet private road. The hotel is equipped with CCTV and our vigilant staff are on the premises around the clock. The Grands Boulevards area is lively and the atmosphere is always good natured, day and night. The police patrol the area regularly to ensure the safety of the many Parisians and tourists who come here for a stroll.

Will the hotel look after my allergies?

Worry not. Allergy sufferers are well looked after at the Adèle & Jules, whether you’re allergic to feathers or gluten. Our breakfast menus include a non-gluten and non-lactose option and, of course, the duvets and pillows have been chosen for their plush, hypoallergenic qualities.

Is there a restaurant in the hotel?

The Adèle & Jules is located in the heart of an area which has a great many restaurants, from the finest gourmet establishments to the trendiest spots. Consequently, we do not offer our own dining facilities, apart from our delicious breakfasts and teatime snacks If you require room service, a menu featuring small cold and hot dishes and sweet and savoury snacks is available for your perusal, served in your room between 12pm and 10pm.

Is there a hotel bar?

The Adèle & Jules features an Honesty Bar for use all day. The Bar, situated in the lounge on the ground floor, offers a selection of wines, refreshments and hot drinks. The Honesty Bar operates on a trust basis: just help yourself and list your purchases, which will be charged at the end of your stay only. High teatime is one of Adèle & Jules’s signature convivial and relaxing moments. This is available at no extra charge daily, from 4pm to 6pm, and includes a choice of hot drinks and sweet snacks.

Does the hotel provide a massage service?

Whether you want a relaxing massage to to get over jet lag or as a beauty treatment, we remain at your disposal to book an appointment with an expert therapist chosen especially by the hotel. You can book your massage through reception, who will be happy to explain the various types of treatment available in your room.

Are pets allowed?

As much as we love our four-legged friends, only small dogs are allowed at the Adèle & Jules.

Do you provide facilities for babies?

We provide cots, a high chairs and changing tables for littluns, free of charge . We can also warm up the bottles and baby food that you supply.

Can I store my laptop in the bedroom safe?

The safe in your room is designed to accommodate a laptop computer up to 15 inches.

Can I plug my electrical devices in at the hotel?

The Adèle & Jules hotel provides adapter plugs free of charge at the reception desk. Please note, however, that the voltage in France is 230V. USB sockets are available in every room for charging your computer and connected equipment.

Is there free internet access?

The Adèle & Jules hotel provides a free broadband Wi-Fi connection, both in the public areas and in the rooms. The Business Desk also features an additional internet access point for guests who need to use a computer. Our staff are also on hand to scan and print documents for you. And if you require a 4G connection wherever you go outside the hotel, please ask us for a Travel Wi-Fi box (€10€ a day).

Does the hotel provide smoking rooms?

The Adèle & Jules hotel is a lover of fine wines, good food and physical exercise, but is non smoking throughout.

Have the rooms got balconies?

If you would like to take a breath of fresh air from your room, please enquire with our reservation service. Some of our Parisian_Superior, Faubourg_Deluxe and Boulevard_Club rooms have a traditional Haussmann-style balcony. And to treat yourself to an extra little luxury, you can also add to the enjoyment of your Parisian_Superior room with a charming terrace – there is €30 supplement for this option. And if you would like to take breakfast outside on your terrace, weather permitting, please inform us early as possible and we will do our utmost to satisfy your request.

What if there are more than two of us?

The Boulevard_Club rooms can accommodate up to three people, as a couch bed is also provided. The Capital_Junior suites are suitable for families of four, with a double folding couch bed. For greater comfort, we can also offer Parisian_Superior rooms which communicate via a private corridor, thereby combining the convenience of two Queen or Twin-sized beds and two bathrooms.

Does the hotel provide parking facilities?

Yes, with your room you can reserve a parking space, via our reservation service only. Subject to availability, we will be pleased to offer you a private parking space, just a stone’s throw from the hotel. The rate is €30 per day.

How many rooms are there in the hotel?

The Adèle & Jules hotel has a total of 60 rooms*, in twin brother and sister buildings. There are four room categories, from the ground floor up to the 6th floor: 35 Parisian_Superior, 12 Faubourg_Deluxe, 11 Boulevard_Club and 2 Capital_Junior Suites. (*including 4 which are fitted out for guests with reduced mobility)

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